Effective Date: 01 Jan 2020
Website: https://mycopiers.my
Company: L & S Grower Technology Sdn Bhd
Company Registration No.: 201501006046 | 1131378-W
Brand Name: MYCOPIERS
Welcome to MYCOPIERS, operated by L & S Grower Technology Sdn Bhd. We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This MYCOPIERS Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you interact with our website, social media platforms, digital advertisements, WhatsApp, email, contact forms, rental enquiries, quotation requests, and other services.
By using our website or submitting your personal data to us, you agree to the terms of this Privacy Policy.
1. Personal Data We Collect
We may collect personal data directly from you when you contact us, submit an enquiry, request a quotation, communicate through WhatsApp, call us, email us, engage with our advertisements, or use our website.
The personal data we may collect includes:
- Full name
- Company name
- Job title or department
- Phone number
- WhatsApp number
- Email address
- Business address or delivery address
- Location, including city, state, and service area
- Copier rental requirements
- Machine model interests
- Monthly print volume or usage requirements
- Service or maintenance enquiries
- Quotation details
- Payment or billing-related information
- Communication records with our team
- Website usage data, cookies, and analytics data
- Social media interaction data
- Advertising response data from platforms such as Facebook, Instagram, TikTok, Google, or other digital channels
We may also collect technical information such as your IP address, browser type, device type, pages visited, referral source, and website interaction behaviour.
2. How We Collect Personal Data
We may collect personal data through the following channels:
- Website contact forms
- Quotation request forms
- WhatsApp enquiries
- Phone calls
- Email communication
- Social media messages
- Facebook, Instagram, TikTok, Threads, or Google advertisements
- Lead generation forms
- Online campaigns or promotions
- Customer service interactions
- Rental agreement or service documentation
- Delivery, installation, maintenance, or technical support arrangements
- Cookies and website tracking technologies
We may also receive personal data from third-party platforms when you interact with our advertisements, submit forms through those platforms, or contact us through social media.
3. Purpose of Collecting Personal Data
We collect and process your personal data for legitimate business and service-related purposes, including:
- Responding to your enquiries
- Preparing copier rental quotations
- Recommending suitable photocopier rental plans
- Processing copier rental, sales, service, or maintenance requests
- Arranging delivery, installation, setup, and training
- Providing after-sales support
- Managing warranty, toner, consumables, and spare parts support
- Communicating with you about your enquiry, order, rental plan, or service request
- Sending promotional offers, updates, or marketing information, where permitted
- Improving our website, services, customer support, and advertising performance
- Conducting customer follow-up and satisfaction checks
- Managing business records, invoices, contracts, and internal administration
- Complying with legal, regulatory, accounting, tax, and audit requirements
- Preventing fraud, misuse, security issues, or unauthorized transactions
We will not process your personal data in a way that is incompatible with these purposes unless permitted by law or with your consent.
4. Legal Basis and Consent
By submitting your personal data to MYCOPIERS, you consent to the collection, use, disclosure, storage, and processing of your personal data for the purposes stated in this Privacy Policy.
Where required by law, we will obtain your consent before using your personal data for marketing or promotional purposes. You may withdraw your consent at any time by contacting us using the details provided in this Privacy Policy.
Withdrawal of consent may affect our ability to provide certain services, respond to enquiries, prepare quotations, or manage rental and support arrangements.
5. Disclosure of Personal Data
We do not sell your personal data to third parties.
However, we may disclose your personal data where necessary to the following parties:
- Our employees, sales team, customer service team, technicians, and administration team
- Delivery and logistics providers
- Installation and technical support personnel
- Dealers, suppliers, or service partners
- IT service providers, website hosting providers, and system administrators
- Payment, accounting, billing, or invoicing service providers
- Marketing, advertising, analytics, and social media platforms
- Professional advisers, auditors, accountants, lawyers, or consultants
- Government authorities, regulators, enforcement agencies, or courts, where required by law
- Any party involved in business restructuring, merger, acquisition, or transfer of business, where applicable
Any third party that processes personal data on our behalf is expected to protect such data and use it only for the purposes we specify.
6. Marketing and Promotional Communication
We may use your contact details to send you information about:
- Copier rental promotions
- Photocopier rental plans
- New machine models
- Upgrade offers
- Service campaigns
- Maintenance packages
- Toner or consumable offers
- Business printing solutions
- Company updates
You may opt out of marketing communication at any time by contacting us or by following the unsubscribe instructions, where available.
Even if you opt out of marketing messages, we may still contact you for non-marketing purposes, such as quotation follow-up, rental agreements, delivery, installation, billing, service support, or maintenance matters.
7. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve user experience, understand website traffic, measure advertising performance, and support digital marketing activities.
Cookies may help us:
- Remember your preferences
- Analyse website visits and user behaviour
- Improve website layout and content
- Track campaign performance
- Provide relevant advertisements
- Measure conversions from platforms such as Google, Facebook, Instagram, TikTok, or other advertising networks
You may disable cookies through your browser settings. However, disabling cookies may affect some website features or user experience.
8. Third-Party Websites and Platforms
Our website may contain links to third-party websites or platforms, including but not limited to:
- TikTok
- Threads
- Google Maps
- External business directories
- Payment or service platforms
This Privacy Policy applies only to MYCOPIERS and our website. We are not responsible for the privacy practices, content, or data handling policies of third-party websites or platforms. You should review their respective privacy policies before providing personal data to them.
9. Data Security
We take reasonable security measures to protect your personal data from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These measures may include:
- Restricted access to personal data
- Internal data handling procedures
- Secure storage of business records
- Password-protected systems
- Staff awareness of data confidentiality
- Secure communication and administrative practices
- Use of trusted service providers where necessary
However, no method of data transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security.
10. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including business, service, legal, accounting, tax, audit, warranty, and regulatory purposes.
Personal data may be retained for purposes such as:
- Customer service records
- Rental and quotation history
- Warranty and maintenance support
- Accounting and tax documentation
- Legal compliance
- Dispute resolution
- Internal business records
When your personal data is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
11. Accuracy of Personal Data
You are responsible for ensuring that the personal data you provide to us is accurate, complete, and up to date.
If your personal information changes, such as your phone number, email address, company name, billing details, or delivery address, please notify us so we can update our records.
12. Your Rights Under PDPA
Subject to the Personal Data Protection Act 2010, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete personal data
- Withdraw consent for certain processing activities
- Request that we stop using your personal data for direct marketing
- Ask questions about how your personal data is handled
- Make a complaint regarding our personal data handling practices
To exercise your rights, please contact us using the contact details provided below.
We may request verification of your identity before processing your request.
13. Cross-Border Data Transfer
Some of our third-party service providers, advertising platforms, website tools, analytics services, or cloud systems may store or process data outside Malaysia.
Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the data is protected in accordance with applicable personal data protection requirements.
14. Personal Data of Third Parties
If you provide us with personal data of another person, such as your colleague, staff member, director, finance contact, admin contact, or delivery recipient, you confirm that you have obtained their consent to provide their personal data to us for the purposes stated in this Privacy Policy.
15. Children’s Privacy
Our services are intended for businesses, organizations, and adult individuals. We do not knowingly collect personal data from children.
If we become aware that personal data of a child has been provided to us without proper consent, we will take reasonable steps to delete such data.
16. Business Transfers
If MYCOPIERS or L & S Grower Technology Sdn Bhd undergoes any merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, your personal data may be transferred as part of the business records, subject to appropriate confidentiality and data protection safeguards.
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, legal requirements, or data protection practices.
The updated Privacy Policy will be posted on this website with the revised effective date. You are encouraged to review this page periodically.
Your continued use of our website or services after any update means that you accept the revised Privacy Policy.
18. Contact Us
For questions, requests, corrections, withdrawal of consent, or complaints regarding your personal data, please contact us:
MYCOPIERS
L & S Grower Technology Sdn Bhd
Company Registration No.: 201501006046 | 1131378-W
Address:
No.8, Jalan PJU 3/49,
Sunway Damansara,
47810 Petaling Jaya,
Selangor, Malaysia
Email:
hello@mycopiers.my
klkl@lscopier.com.my
Phone / WhatsApp:
+60 17-254 7989
+60 13-822 7272
Website:
https://mycopiers.my
19. Bahasa Malaysia Notice
Sekiranya terdapat sebarang percanggahan antara versi Bahasa Inggeris dan mana-mana terjemahan polisi ini, versi Bahasa Inggeris akan diguna pakai setakat yang dibenarkan oleh undang-undang.
