Support Overview

MYCARE: Copier Support.
Easier to Access.

MYCARE brings copier information, service assistance and account records into one connected platform, providing our clients with clear transparency over their printing operations.

MYCARE features are provided as part of eligible rental and maintenance agreements. Our team confirms exact feature availability based on your selected copier model.

Key Support Modules

Designed to eliminate administrative hassle and keep machine downtime minimal.

e-Alert

Copier error notifications

Automated machine notifications when hardware faults, paper misfeeds or system warnings occur, allowing faster technical evaluation.

e-Meter

Meter-reading submission and review

Streamlined capture and submission of monthly counter readings, eliminating manual meter slips and ensuring transparent billing records.

e-Toner

Toner monitoring and replenishment support

Consumable level monitoring to assist with timely toner dispatch before your office runs completely out of supplies.

Online Log Call

Technical service requests

Direct digital logging for on-site assistance, dispatching requests straight to our support operations desk.

View Invoice

Account reference

Clear historical records of monthly rental and usage invoices for straightforward internal accounting reconciliation.

View Service Report

Completed service records

Accessible records of on-site maintenance visits, technician findings, component replacements and resolution notes.

Monitor Service Progress

Active service-request tracking

Visibility over scheduled technician dispatches and current status updates for open service tickets.

Frequently Asked Questions About MYCARE

Do all copiers come with MYCARE features?

Feature availability depends on machine hardware compatibility, network connectivity in your office, and your agreed rental or maintenance tier. Our consultants confirm compatibility during quotation review.

How do I log a service request?

Active clients can submit service requests through the Online Log Call feature or reach our technical support desk directly via WhatsApp and phone.

Looking for Official Printer Drivers?

Find verified driver portals and remote support tools for Konica Minolta, FUJIFILM, Ricoh, and Canon.

Open Driver Downloads

Experience dependable copier support

Contact MYCOPIERS to learn more about our service agreements and smart support capabilities for your office.

Enquire About Rental & MYCARE

MYCARE: Copier Support. Easier to Access.